Privacy Policy

Last updated: 1 January 2026

1. Introduction

Avoluna ("Avoluna", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit avoluna.com, contact our team, or use our private aviation concierge services.

We handle personal data in line with applicable data protection laws, including the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other relevant privacy requirements.

2. Data Controller

The data controller responsible for your personal data is:
Avoluna
Route de l'Aéroport 15, Geneva
Email: [email protected]
Phone: +41 22 345 6789

3. Information We Collect

3.1 Information You Provide

We collect information you choose to share with us when you:

Submit a charter enquiry or contact form
Request private aviation concierge support
Ask about aircraft management, VIP ground services, or empty leg opportunities
Communicate with us by email, phone, WhatsApp, or other channels
Subscribe to updates or request information from Avoluna

This may include your name, email address, phone number, company or organisation, travel preferences, route details, passenger requirements, budget range, and any other information you include in your message.

3.2 Information Collected Automatically

When you use our website, we may collect technical information such as your IP address, browser type, device details, operating system, referring page, pages viewed, and visit time. This information may be collected through cookies and similar tools, as explained in our Cookie Policy.

3.3 Charter and Travel Information

When you request or use Avoluna services, we may process additional information needed to arrange your journey. This can include route details, departure and arrival locations, travel dates, passenger names, luggage requirements, identification or travel document details where required, catering preferences, medical or accessibility requirements you choose to share, and special handling instructions.

4. How We Use Your Data

We use personal data for the following purposes:

To respond to enquiries and provide information about our services
To prepare private jet charter options and travel proposals
To coordinate aircraft, ground transfers, passenger requirements, and concierge services
To manage client relationships and ongoing communication
To meet legal, safety, operational, and regulatory requirements
To improve our website, services, and client experience
To send updates or communications where you have consented to receive them
To protect our rights, prevent misuse, and maintain service security

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: When processing is needed to provide requested aviation services or take steps before entering into an agreement
Legitimate interests: When responding to enquiries, improving our services, managing relationships, and operating our business
Legal obligation: When processing is required to comply with applicable laws, aviation requirements, tax rules, or regulatory obligations
Consent: When you agree to receive marketing communications or allow non-essential cookies

6. Data Retention

We keep personal data only for as long as reasonably necessary for the purpose it was collected, including to provide services, resolve enquiries, meet legal requirements, and maintain appropriate business records. Enquiry data may be kept for up to 3 years. Travel and client service records may be retained longer where required for operational, legal, accounting, or regulatory reasons. Analytics data is generally retained for up to 26 months.

7. Your Rights

Depending on applicable law, you may have the following rights:

Right to access your personal data
Right to correct inaccurate or incomplete information
Right to request deletion of your data where applicable
Right to restrict certain processing
Right to data portability
Right to object to processing based on legitimate interests
Right to withdraw consent at any time
Right to lodge a complaint with a data protection authority

To exercise these rights, contact us at [email protected]. We aim to respond within 30 days, unless a longer period is permitted by law.

8. Data Sharing

We do not sell your personal data. We may share relevant information with trusted aviation operators, airport handling teams, ground transfer providers, concierge partners, IT service providers, professional advisers, insurers, and authorities where required by law or necessary to arrange your service. We only share information that is needed for the relevant purpose.

9. International Transfers

Private aviation may involve international routes and service partners in different countries. Where personal data is transferred outside the EEA, UK, or Switzerland, we use appropriate safeguards where required, such as Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms.

10. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include secure systems, access controls, encryption where appropriate, staff confidentiality obligations, and regular review of our data handling practices.

11. Changes to This Policy

We may update this Privacy Policy when our services, website, legal obligations, or data practices change. Any updates will be posted on this page with a revised “Last updated” date.

12. Contact

For privacy-related questions, contact us at [email protected] or write to: Avoluna, Route de l'Aéroport 15, Geneva.